FAQS

General

Can I cancel my order?

You can cancel your order with no penalty, provided that you cancel before it ships. If the item is already shipped, please use our easy return system to get a full refund. Please check out our Refund Policy Page for more information: https://sals-capital.myshopify.com/policies/refund-policy

I have entered an incorrect address, what do I do?

If you have misspelled or auto filled in an incorrect address, simply check your order confirmation email. If the address you have given is wrong, kindly notify us via email at sbaity@salscapital.net within 24 hours so that we can correct it. No refund will be given after 24 hours of incorrect submission.

I have a question that is not on this page, can you help me?

Absolutely! Please send us an email at sbaity@salscapital.net and we will be happy to assist you in any way we can. However, we do receive a large number of emails. If you wish to get a prompt response, please write down your order number, address, and problem clearly.

What products are you selling?

You can shop at our store for premium quality products to help you build your home office that is both functional and comfortable.

Are your products good?

Definitely! Our products can help you be more productive in your work-from-home setup. We have some of the best, top-rated products on the market.

 

Shipping

Do you ship to my country?

Yes! We do ship worldwide.

I just place an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out. The average shipping time is 7-10 business days excluding holidays.

Where can I track my order?

Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don’t have a tracking number after 5 business days, please email us at sbaity@salscapital.net.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. It may take a longer time if your location is outside the US.

 

Payments

What currency are the prices?

All prices are in USD.

What forms of payment do you accept?

We accept Paypal, Mastercard, Visa, American Express, Venmo, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay and Shop Pay.

 

Returns and Refunds

I am not in love with my order/ my order has an issue; can it be returned?

We offer a 100% money-back guarantee if the product is defective or damaged. You will have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Include your name and order number on the returned parcel. You can also check out our Refund Policy Page for more information: https://sals-capital.myshopify.com/policies/refund-policy

Note: If your package is on the way, you must wait for it to arrive to us before receiving a refund.

Am I qualified to ask for a refund?

For more information about this, please check out our Refund Policy Page: https://sals-capital.myshopify.com/policies/refund-policy